Messenger logger ikke på?

Hi Stefan,

Thank you for contacting Windows Live Messenger Technical Support. My name is Jay-R, and I'll be glad to assist you with your concern.

Based on the information that I have received, I understand that you are having a problem signing in to Windows Live Messenger. Please accept our apologies for whatever inconvenience this may have caused you and rest assured that I will do my best to help you with your concern.

Probable causes of this problem are: you may not have an active Internet connection, account may be temporarily locked out because an incorrect password was used repeatedly, you have an old version of messenger, cannot verify the certificates on the required library files, Microsoft Internet Explorer security settings are interfering with messenger, XML libraries are not registered correctly, messenger is being blocked by a firewall or cannot connect to the service, and incorrectly cached DNS settings.

Stefan, I will provide you steps to resolve your issue. If the first step didn’t resolve your signing issue please try the second step. The troubleshooting steps for this issue are rather long. I have explained the probable cause of the problem to give you an idea of what we’re about to do. Please follow these steps carefully.

The steps below contain information about modifying the registry. Before you modify the registry, visit the following Web site to learn more about how to back up, restore, and edit the registry: http://support.microsoft.com/default.aspx?scid=kb;...

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly.

1. Click on Start and Run and type in REGEDIT and hit Enter
2. In the registry editor, click on “HKEY_CURRENT_USER”, followed by “Software”, followed by “Microsoft”, followed by “MSNMessenger”, and followed by “Policies”.
3. Select the “Policies” key and delete the folder.
4. Restart your machine.
5. Sign into Windows Live Messenger again.

If the step above fails to resolve your issue, try these steps:

1. Visit the following Web site to verify that you can connect to the Internet:
http://www.microsoft.com
If you cannot connect, contact your Internet service provider for help.

2. If you are receiving an error message that states that your sign-in name or password is incorrect, go to step 2-a; otherwise go to step 3.
a. Visit the following Web site, and sign in by using the user name and password that you used with Messenger:
http://login.live.com
b. If you are successfully signed into your account in Passport, go to step c.

If you receive an error message about your user name or password, your address or password may be incorrect or your account may have been blocked due to multiple incorrect attempts. For more information, see Passport Help: Click the "Help" button, type "Reset your password," and select the options that apply.

If you need more help with your credentials, contact Passport support through the following Web site:
http://support.msn.com/eform.aspx?productKey=passp...

c. Start Windows Live Messenger, and then try to sign in by using the e-mail address and password that you used at the Passport site.

Note: Do not sign in with credentials that are saved in Windows Live Messenger. Type your e-mail address and password in the sign in window.

If this step does not work and you still receive the error message, skip the rest of the steps and write back to us. Include the following information:
- The version of Windows Live Messenger you are using
- The exact error message you receive
- The error code of the error message that you receive

3. Determine what version of Windows Live Messenger is installed on your computer, and upgrade if it is necessary. To determine the latest version and download information visit:
http://spaces.msn.com/messenger-support/blog/cns!8...

4. Verify the date and time settings on the computer:
a. Click "Start," click "Run," type the following command, and then click "OK":
CONTROL TIMEDATE.CPL
b. Make sure that the date and time settings are correct.

5. Reregister the MSXML library. This file is used to send and receive data when authenticating with the Windows Live Messenger service.
a. Click "Start," click "Run," type the following command, and then click "OK":
REGSVR32 MSXML3.dll
You will receive a "DllRegisterServer succeeded" message when the command runs successfully.

6. Try to sign in to Web Messenger by using the same account with which you are signing in to Windows Live Messenger:
a. Visit the following Web site:
http://webmessenger.msn.com
b. Click "Start Web Messenger," and then sign in.
c. If you successfully signed in to Web Messenger, Windows Live Messenger may be blocked by a firewall.
For steps on how to enable Windows Live Messenger through the firewall:
- If you are using Windows Live Messenger visit http://spaces.msn.com/messenger-support/blog/cns!8... and look for steps on how to enable Windows Live Messenger through the most common firewalls.

7. Make sure that Internet Explorer is configured as the following steps show. This is required because Windows Live Messenger uses the settings in Internet Explorer while making a connection to the Windows Live Messenger service:
a. Start Internet Explorer.
b. Make sure that Internet Explorer is not set to work off-line: On the "File" menu, make sure that there is no check mark next to "Work Offline."
c. On the "Tools" menu, click "Internet Options."
d. Click the "Content" tab.
e. Under "Certificates," click "Clear SSL State."
f. When you receive the message that states that the SSL cache was cleared successfully, click "OK."
g. Click the "Advanced" tab, and then click "Restore Defaults."
h. Click the "Connections" tab, and then click "LAN Settings."
i. Clear all the check boxes, and then click "OK."
j. Click "OK" to close the Internet Options window.
k. Verify that you can connect to the Internet by visiting the following Web site:
http://www.microsoft.com

8. Reregister the security .dll files:
a. Click "Start," click "Run," type CMD, and then click "OK."
b. Type the following commands. Press ENTER after each command line. After each command runs successfully, you receive a "DllRegisterServer succeeded" message. Wait until you receive this message before you type the next command.

REGSVR32 SOFTPUB.DLL
REGSVR32 WINTRUST.DLL
REGSVR32 INITPKI.DLL
REGSVR32 RSAENH.DLL
REGSVR32 MSSIP32.DLL
REGSVR32 CRYPTDLG.DLL
REGSVR32 DSSENH.DLL
REGSVR32 GPKCSP.DLL
REGSVR32 SLBCSP.DLL
REGSVR32 SCCBASE.DLL

9. Visit the following Web site to determine the status of the Windows Live Messenger service:
http://messenger.msn.com/status.aspx

Wait several minutes and try to sign in again. If the issue persists, reply to this message and include following information:
- Were you able to follow all the steps provided here? If not, what is the error message that you received?
- Were you able to find the steps for the firewall that you are using?
- What is the exact sign-in error message and error code that you receive in the sign-in window?
- Were you given the option to run the Connectivity troubleshooter when you received the sign-in error message? If you were given the option, did you run the troubleshooter, and what error message did you receive in the troubleshooter window?

I hope these steps resolve your concern with Windows Live Messenger. If you need further assistance, you may contact us at http://support.live.com. For additional information and self-help instructions, visit http://ideas.live.com/programpage.aspx?versionId=0...

Thank you for contacting Windows Live Messenger Technical Support. Have a great day.

Sincerely,

Jay-R
Windows Live Messenger Technical Support